What you need to know before you book your experience?

FAQ'S

Policies & Procedures

-You can book up to 24 hrs in advance.
-Please make an appointment, no walk-ins.
-Please arrive on time for your appointment.
-There is a 10-minute grace period late arrivals will be rescheduled. 
-There is a non-refundable 50% deposit required when booking your appointment.
-Please give at least 24 hours' notice if you are unable to keep the appointment.
-If less than 24 hours' notice is given, or no call/no show you will be expected to pay 100% of your service fees.
-All unpaid balances are restricted from booking appointments until dissolved.
-All credit & debit card payments will be charged a service fee, Cash or Card only
please.


How to prep skin for wax?

-If it's your first time wait at least 3-4 weeks after at home hair removal. 
-Hair should be the length of a rice grain. 
- Resist the urge to shave before appointment.
-You should exfoliate at least 2 times a week to prep your skin.
-If needed take a couple of ibuprofen 20 mins before appointment.
- Avoid applying lotion or oil to the skin.
- Avoid coffee or alcoholic beverages, this causes pores to tighten making the experience more painful.
- Baggy is better. Wear a loose pair of joggers or sweatpants.



How do I treat my skin after waxing? 

Aftercare recommendations

-Take a warm shower, no hot water. This will irritate the area and create discomfort.
-Avoid sex, exercise, sun exposure, and swimming for at least 24-48 hours after wax.
-Use a light body oil to hydrate the waxed area daily.
-Wait 2 days after your wax service to exfoliate, Twice a week going forward.
- Do not use products that contain alcohol on the waxed area.
-Do not Shave between waxes. this changes the texture and distorts the hair growth cycle.
- avoid using lotions or creams in waxed area that can clog pores.
-Make sure to book your wax every 4-5 weeks. This will ensure that hair grows back slower and thinner. each time

Medical Recommendations

PLEASE SPEAK WITH WAX SPECIALIST FOR OPTIONS

-If you are taking antibiotics or acne medication
-Use of skin peeling, and skin thinning preparations
-If you have Varicose Veins 
-If you suffer from  Underarms: Mastitis
-Skin disorders or diseases, such as bruising or recent hemorrhage, Scar tissue (especially recent)
-Warts, Moles, and skin tabs (area can be avoided)
-Fractures or Sprains
-Bruised skin  
-Visible or healing sunburn.
-A sensitivity test may be conducted for sensitive skin.
-Some people with diabetes have skin that is very slow to heal. The skin will be watched closely to make sure it does not overreact to treatments.
-Use of sunbeds 24 hours prior to waxing.
-If you are receiving cancer therapy (chemotherapy or radiation).

 Can I still wax it? 

YES, YOU CAN!

 Ebony can absolutely wax you if it's that time of the month. But do keep in mind that the area will be more prone to sensitivity and you may experience more discomfort than usual. Wear a tampon to prevent any leaks. 

If you are pregnant, using oral contraceptives or hormone replacement your skin may be more sensitive to waxing, so it's best to have a patch test.

If you smoke or have Rosacea waxing can irritate dilated capillaries caffeine or alcohol in your system can cause skin to be extra sensitive to waxing, meaning you could get more red or inflamed than usual.

Don't over exfoliate!!!

You might be affected if you use powerful exfoliators on your skin.

Salicylic acid (found in some toners or skin clarifiers), alpha-hydroxy acid, white willow bark, white willow bark extract, and enzymes all strip cells from the skin.

DON’T OVER DO IT! 

It's all too much exfoliation combined with waxing, and could make skin red, bleed, or even scab over

Stop using these products in the area getting waxed for at least three days before, and three to four days after waxing. (Depending on the strength of the product and the type of skin you have the safe wax wait time may be much longer before and after. If the alpha-hydroxy is over 8% then you may have to wait months before safely getting waxed.)


Address

Phenix Salon Suites 2130 Adam Clayton Powell Jr. Blvd - Suite 112
New York , NY 10027, US

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